Frequently Asked Questions

Please read our FAQ for pre booking information.

When should I book?

Although you may book your Airport Taxi transfer(s) online up to 24 hours before your travel date, we recommend that you book as early as possible.
By booking your transfer(s) early, you have the best chance of beating any price increases, which may occur at any time during the year, especially prior to each holiday season. Please call our customer service team if you need a transfer within 24 hours – we will usually be able to take your booking.

Will anyone else be traveling in the vehicle I book?

No, we only offer private transfers, so the price you pay reserves the vehicle exclusively for your group. We do not offer a shared shuttle service at this time.

There will be children in my group. Can you supply child seats?

For most vehicles, yes we can. Please specify how many child and/or baby seats you require, baby seats will be provided if booked whenever available, however there may be rare instances when such seats are unavailable in peak season.

Where will I meet the driver when I arrive?

After paying for your booking you will receive a confirmation email explaining where to meet your driver, along with other useful information including our 24/7 Assistance Helpline numbers. In the case of most airport pickups, your driver will be waiting for you at the arrivals gate with a sign showing your name.

What happens if my flight is delayed?

All flights are monitored for delays to ensure your driver will be waiting for you at the correct time. However, as a backup measure, please call us on our 24/7 Assistance Helpline numbers (printed on you booking voucher) if you become aware of any delay to your flight which may affect your transfer.

What Forms of Payment Do You Accept?

All Payment process by PAYPAL.

You dont need a Paypal account to make payment.

Credit and Debit Cards

We currently accept any credit or debit card with a MasterCard, Visa, Discover Network, American Express, Diners Club International or JCB logo.

Electronic Cards

Some electronic cards may work, but others may not.

Prepaid and Gift Cards

Prepaid cards and gift cards (any cards that are temporary and without your personal information) may or may not be accepted.

Some prepaid card and gift card issuers allow you to register your card, typically through their website. In some cases, registering your card and entering your name and mailing address will cause the card to work. Information on how to register the card is usually listed on the back of the card or the packaging the card came in.

Bank Wire

We accept payments via bank wire. Please email us for more information:

Send us an email